To accommodate as many clients as possible for busy holidays, a 3-night minimum is required for all major holiday reservations. It may also apply to other peak time period, such as Spring Break.
A Deposit of $50 is required per family for any holiday reservation/peak time period. This deposit will go towards the stay and act as a place holder in the system.
For holiday stays, there will be a one-time fee of $25, per pet, to cover the cost of additional upstaffing during the busy time frame.
Major holidays are defined as New Year’s Eve/Day, Easter, Memorial Day, 4 th of July, Labor Day, Thanksgiving and Christmas Eve/Day.
On the day of certain holidays, pick up will be unavailable , as the office will be closed. The Animal Care Team will be working, however, pick up will be unavailable. Holidays unavailable for pick up are: Thanksgiving, Christmas Day and New Year’s Day. Please check in with the office in regard to the other holidays about pick up, or adjusted hours.
Holiday cancellations are required 7 days/a week prior to the holiday reservation, in order for the deposit to be refunded. Should the cancellation not be within this time frame, the deposit will be forfeited. This policy is in place, due to us turning down other reservations. We are a small business and therefore need this protection. Holidays are a big part of our business.